Tuesday, Nov. 7
8.00 - 9.00

Breakfast & Registration
The conversation starts at breakfast. Have one or several cups of coffee and get a great start to the rest of the day.

9.00 - 9.15

Welcome to the conference by our host Janus Boye

9.15 - 10.30

"It's just dairy, how hard can it be?

Join Line from Arla to deep dive into the world of decision-making in corporate innovation.

Unfold the role of decision-making in innovation and learn more about your own approach to decision-making.

We'll explore practical tools, and fun insights to drive smarter decisions in innovation.

Download slides (PDF)

9.15 - 10.30


Collaboration is the University’s approach to social media management as a large public sector organisation.

This involves fostering collaborative relationships with colleagues across all areas, academic and administrative,  and building relationships with current and prospective students, which enables us to engage with the University's wide range of diverse audiences.

We will discuss how and why this approach is implemented within Trinity College Dublin.  

9.15 - 10.30

Seek, and you will find the Answers in Viva!

Do you already have a good Microsoft Teams culture, but are now looking for an enterprise-wide channel for knowledge management and engagement?

Viva Engage, formerly known as Yammer, has all the basic features you would expect of a modern social enterprise platform, including news feeds, profiles, and the ability to post images and videos. The application integrates these activities into Microsoft Teams and introduces many new features, including storylines and stories, commonplace on Facebook and Instagram. Viva Engage premium features require additional licenses and include multiple company-branded employee communities, town hall events, and leadership delegation features.

My session cuts through many new features. It focuses on “Answers in Viva,” and in my opinion, the most useful new part where you nurture employee engagement (in Viva Engage), harvest and curate knowledge (in Viva Topics), all integrated with Answers in Viva, and this can be a standalone product.

Download slides (PDF)

9.15 - 10.30

The Future of UX: Leveraging AI for Design, Research, and Career Growth

Dive into the sweet spot where AI meets UX.

Explore innovative tools, simplifying design, and enhancing research.

Experience AI as a catalyst that evolves UX into more intelligent solutions.

Join us to explore how AI transforms UX, unlocking new opportunities for innovation and creativity.

Download slides (as PDF)

10.30 - 10.45

Coffee, tea & networking

10.45 - 12.00

Beyond Copy Paste Innovation

Today it’s common for company leaders to express a desire to be more agile, and many embark on expensive change journeys, to make their teams more agile.

After years on this journey fraught with “resistance” and lots of change, and yet seldom able to show results that are meaningful to customers or the business

Part of the problem is the core assumption that the problems, and therefore solutions exist at the team level.

My experience is that to delight customers, collaboration is required between teams and departments. This focusing on the parts (individuals and teams) rarely improves the whole, in ways customers will appreciate or pay for.

We’ll explore this through three lenses.

Systems - How building effective interaction between teams produces more effective results

Science - How to Improve our understanding of what works and what doesn’t 

Sapiens - How creating a healthy environment unlocked our potential.

Download slides (PDF)

10.45 - 12.00

When a simple new app feature isn't so simple

How does internal product management work in a higher ed environment?

We'll walk through a retrospective of a "simple" new information screen for the LSE student app that launched this September -- from identifying a gap, technical collaboration, and what happened with real life users when we released the feature at the busiest time of the year.

Get ready for the stakeholders, silos, and surprises we encountered along the way!

10.45 - 12.00

Divestment and Microsoft 365 service migrations

This session delivers on a real-world scenario that I lead technical work packages and hands-on experience at a global renewable energy organisation who divested and separated data areas of Microsoft 365 platform.

We will cover how we did it, including M365 infrastructure, Microsoft Teams, SharePoint, OneDrive, Power Platform deployments, data migration patterns & validation, project team orientation, workload management together with communication and training.

10.45 - 12.00

Needs vs Consequences: Making negative impacts transparent in the design process

Our toolset as designers and product builders focusses on building a “great product” by fulfilling business and user needs. But, what are the negative impacts?

Who else besides the users and the business stakeholders is affected? And how can we set these negative impacts and other actors into relation to the user (and business) needs?

In this practical session you will get the chance to try some of the tools we developed at the Sustainable UX network that help you make the negative impacts of your digital product visible and to develop ideas on how to avoid or at least weaken them.

12.00 - 13.00


13.00 - 14.15

Innovation shouldn't start on paper

In this session, Pawel will share his learnings and experience on how companies can attack innovation from a technology angel with the help of experimentation.
Much innovation should not start on paper but on code, design or in the sandbox.
Pawel brings in knowledge and examples on how technology can be a driver for business development.

13.00 - 14.15

A Collaborative Framework for Managing IT Innovation at Aarhus University

Drawing upon extensive experience from both the private and public sectors, this talk is geared towards IT professionals, leaders, and enthusiasts who are keen on fostering innovation within large-scale organizations. Discover practical insights on constructing a conducive environment that empowers cross-functional, self-managed teams to thrive amidst the complexities and challenges of bureaucratic and political landscapes.

In this session, we will unveil a simple yet powerful framework that enables these dynamic teams to deliver exceptional value across various organizational echelons. Participants are encouraged to engage, as there will be opportunities for interaction and discussion to enrich the learning experience.

Taking Malmö University´s websites to new digital levels

Malmö University´s web sites have undergone huge development steps the past years.

Now the focus is shifting and the web team at the university will take on challenges regarding how to improve usability and user experience, how to be even better at accessibility and, last but not least, how to take huge but realistic steps towards a new intranet.

In this presentation you will also learn about the strategic choices and challenges with websites at the forefront of the digital experience for the university´s audiences.

Download slides (PPT)

13.00 - 14.15

Navigating Challenges: Microsoft 365 in 2024 and Beyond

Join us for a conference session that delves into the critical challenges faced by organizations as they adapt to the ever-changing landscape of Microsoft 365 in 2024 and beyond. In today's fast-paced digital environment, Microsoft 365 is at the heart of many organizations' operations, but it comes with its unique set of obstacles.

This roundtable talk will provide attendees with insights into how to overcome these challenges and navigate the future successfully.

As a group we will explore the key obstacles that organizations encounter in their journey with Microsoft 365 and shed light on strategies to mitigate them. From data security concerns to the complexities of managing remote and hybrid workforces, we will dissect the pressing issues that IT professionals, business leaders, and end-users must address.

Topics to be covered include:

  1. Data Security and Compliance: Uncover the latest challenges and solutions in maintaining data security and compliance within the Microsoft 365 ecosystem, especially in the face of evolving regulations and data breaches.

  2. Remote and Hybrid Workforce Management: As remote and hybrid work arrangements persist, we'll discuss the challenges of maintaining productivity, collaboration, and team cohesion, and offer practical solutions to address them.

  3. Legacy System Integration: Learn about the difficulties organizations face when integrating Microsoft 365 with existing legacy systems, and how to streamline this process for maximum efficiency.

  4. Resource Management and Training: Understand the challenges of resource allocation and user training when deploying Microsoft 365, ensuring that your organization leverages its full potential.

  5. Change Management and User Adoption: Delve into the intricacies of change management and user adoption strategies, crucial for organizations looking to maximize the benefits of Microsoft 365.

This session is designed to equip attendees with a comprehensive understanding of the challenges that organizations confront when using Microsoft 365, along with actionable insights to overcome these obstacles. Whether you are an IT professional, business leader, or an end-user, this talk will help you tackle the unique hurdles associated with Microsoft 365 in 2024 and beyond. Join us to gain valuable knowledge that will empower your organization to thrive in the digital age.

13.00 - 14.15

Incorporating UX in the product development process

Incorporating UX in the product development process of a large, international software company isn’t easy, especially one that existed way before the term “user experience” was ever coined.

In this session, Shannon will share some of the lessons the UX Team at Stibo Systems has learned on what works (and what doesn’t) for successful UX collaboration.

She will also speak to spreading UX awareness internally and externally, along with plans for future initiatives and growth.

Download slides (as PDF)

14.15 - 14.45

Coffee, tea & networking

14.45 - 15.45

Partnering with corporate giants to build a start-up

Andreas will share his story about being a robotic entrepreneur co-founding a startup with a reliance on partnerships with corporate giants.

He will also explain how they became the first (and only) startup to work with the global market leader within their market

Download slides (PDF)

14.45 - 15.45

Future-proofing the web platform

How do you pick a new CMS for a university website?

The University of Copenhagen recently started building the ‘next’ platform for their website. Ahead of this was a process for selecting a CMS, scoping the project, and discussions on future-proofing the platform.

Should we choose a all-in-one-solution from a vendor? An open source platform? Should we develop some of it inhouse? And what about the content?

Get an overview of the steps in the process, the criteria and discussions and surprises along the way.

14.45 - 15.45

Shift happens - Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow

There has never been a time where improving the employee experience has been more critical.

Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees.

Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee experiences, how Microsoft 365 is changing, and perhaps more importantly, what organizations are doing today to prepare for it.

14.45 - 15.45

How we've embraced customer centricity as our company culture and how you can do it too

Join this final session on the track for a workshop with fellow UX leaders on customer centricity as company culture.

Nina will lead with her experience at Booking.com and then we'll look towards what others have done, shortcomings, successes and how to make it better in 2024

15.45 - 16.00

Wrap-up & key learnings

16.00 - 16.15

Coffee, tea & networking

16.15 - 17.00

Keynote: Leading Digital

In an era of unprecedented change, the role of digital teams has never been more crucial.

Let's look at how to lead that change effectively, whatever your role.

Specifically, we'll cover how you can play your part:

  • guiding digital teams towards a shared vision that aligns with your organisation's overarching goals
  • fostering an environment of creativity, collaboration, and innovation
  • empowering colleagues to deliver and drive transformative initiatives

17.10 - 18.30

Informal city walk
Meet at the registration desk for a small guided tour of Aarhus
Highlights include Hesitation of Light, former Gestapo HQ, Latin Quarter, Endless Connections, Magic Mushrooms, and the famous Rainbow Panorama.

18.30 - 22.00

Social Event: Conference Dinner
Location: Il Locale, Guldsmedgade

On the evening of Conference Day #1, everybody who has arrived in Aarhus is welcome to join us for an informal evening dinner in a nice setting.